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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
C) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

2. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) have to contact Oracle Support for the permission to deploy your custom DCS application
B) not be able to preview your application before you publish it
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects

3. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the default value in the Capacity field to a new value.
B) Select the Manage Capacities task.
C) Modify the default values in the Capacity fields for the channels.
D) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

4. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the candidates of queues to use as criteria for your rule assignments
B) the rule sets you want to create and the rules to include in each rule set
C) the candidates of service requests to use as criteria for your rule assignments
D) the attributes of service requests to use as criteria for your rule assignments
E) the attributes of queues to use as criteria for your rule assignments

5. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Product and category filtering
B) Default communication preferences
C) Service request links
D) Default timezone
E) Default chat channel preferences
F) Knowledge management article links
G) Default notification preferences
H) Knowledge management language locales

Solutions: