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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Licensing, permitting, and inspection management - Core architecture and data model - Grants management and program administration - Document processing, eSignature, and reporting tools |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?
A) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
B) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
C) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
D) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
2. A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
A) Enable Chatter
B) Customer Community Licenses
C) Migrate Users to Lightning Experience
D) Customer Community Plus Licenses
E) Enable Web-to-Lead
3. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
A) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
B) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
C) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
D) The consultant should recommend the Grants Management product which includes the Grants Portal feature.
4. A city government is preparing for future expansion of its permitting process. Administrators expect new permit categories, review stages, and approval requirements to be introduced regularly. Which implementation strategy best aligns with Salesforce Public Sector Solutions best practices?
A) Create a separate Salesforce org for every permit category
B) Build configurable, declarative automation using standard Public Sector Solutions capabilities whenever possible
C) Implement all business logic in Apex to maximize flexibility
D) Store process rules in custom text fields that users edit directly
5. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?
A) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
B) Track the signed contract document and update the contract record status.
C) Send a contact document for review and signatures.
D) Ability/Request to update the contents of the documents before signing by the reviewer
E) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A,B,C |




