IBM C9020-971 : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Aug 07, 2026     Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration25%- Software Setup and Initialization
- Hardware Installation
- System Planning and Requirements
- Network Connectivity and SAN Configuration
Topic 2: IBM Storage Product Overview20%- FlashSystem Family
- IBM Spectrum Storage Suite
- DS8000 Series
- XIV Storage System
- Storwize / SAN Volume Controller
Topic 3: Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Replication and Mirroring
- Archive and Retention
Topic 4: Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Error Log Analysis
- Connectivity and Path Failures
- Performance Issues
Topic 5: Maintenance and Support15%- Firmware and Software Upgrades
- Support Portal and Resources
- Replacement Procedures

IBM Enterprise Storage Technical Support Sample Questions:

1. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?

A) IBM FlashSystem
B) Flexible Storage
C) IBM Spectrum Scale
D) Real-time Compression


2. Which feature of the XIV system is a technical advantage over competitive storage arrays?

A) Deduplication
B) SSD adaptive read caching
C) Encryption at any time
D) Software bundled with IBM Spectrum Control


3. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) Distributed cache
B) Exception rebuild speed
C) IBM Advanced System Placement program
D) IBM Hyper-Scale


4. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
B) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
C) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
D) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.


5. A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

A) Capacity Magic
B) STAT
C) eConfig
D) Disk Magic


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: D

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