Genesys GCP-GC-ADM : Genesys Cloud Certified Professional - Contact Center Administration

  • Exam Code: GCP-GC-ADM
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
  • Updated: Jun 15, 2026     Q & A: 62 Questions and Answers

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Genesys GCP-GC-ADM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Basic overview of the Genesys Cloud Platform and Administration
  • List the three levels of Contact Center licensing
Topic 2
  • Configure ACD email in Admin settings
  • Create and publish an Evaluation form
Topic 3
  • Configure and run an Interaction Details report
  • Describe how to create and edit System and User Prompts
Topic 4
  • Describe the function and purpose of the Genesys Cloud data actions Integration
  • Purpose and capabilities of Genesys Cloud Architect
Topic 5
  • Configure ACD Skills and Language Skills
  • List the main types of reports and describe their use
Topic 6
  • Configure and test an Outbound Power Dialing campaign
  • List the features of Genesys Cloud Contact Center
Topic 7
  • List the main Dynamic Views and describe their use
  • Genesys Cloud Data Actions Integration
Topic 8
  • Describe the Outbound Dialing modes
  • Scripting in a Genesys Cloud contact center

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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