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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A. It should be connected to a network segment that has outbound access to the public Internet.
B. It should be connected to a different network segment that has access to your company intranet.
C. It should be connected to the same network segment that the Bridge server is on.

Question 2

Which statement is true regarding chat rooms in Genesys Cloud?

A. Administrators assign people to rooms.
B. There is a maximum of 50 users to a room.
C. You must have the room_user permission to use rooms.
D. Notifications can be turned off per room.

Question 3

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Managed IP Phones
B. Default Station configuration
C. IP Phone Templates
D. Base Settings

Question 4

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts provide the first level of support for their organization.
B. Designated Contacts are the only people within the organization who may contact and work with support.
C. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
E. Designated Contacts are the only people within an organization with access to the Resource Center.

Question 5

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Calls
B. Admin > Telephony > Phone Management > Base Settings
C. Admin > Telephony > Phone Management > Phones

Solutions: