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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
| Topic 2: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Key features and advantages of HP services - Comparison with alternative solutions |
| Topic 3: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Topic 4: Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Topic 5: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. Match the HP Deployment Service with the service it provides.
2. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A) HP Collaborate Services
B) HP Optimize Services
C) HP Set Up Services
D) HP Renew Services
3. What advantage do HP Imaging and Application Services offer customers?
A) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
C) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
D) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
4. You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A) Work with an HP distributor and use the program available exclusively to distributors
B) Access your HP Channel Services Network account and modify any existing order information to match the new registration information
C) Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
D) Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C |




