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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Service catalogue management
B) Release and deployment management
C) Change management
D) Supplier management

2. What are the categories of event described in the UIL service operation book?

A) Warning, reactive, proactive
B) Informational, warning, exception
C) Scheduled, unscheduled, emergency
D) Informational, scheduled, normal

3. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Customer level
C) Configuration level
D) Service level

4. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) The facilities management function
B) Internal departments
C) Customers
D) Suppliers, manufacturers and vendors

5. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

A) To plan the resources required to manage a release
B) To design and develop capabilities for service management
C) To provide good-quality knowledge and information about services
D) To ensure that a service managed and operated accordance with constraints specified during design

Solutions: