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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

A) Interview customers about their preferences
B) Use the latest technology capabilities to improve the look and feel of the designed solution
C) Involve many users from every target group in all steps of the design
D) Create realistic user personas based on the gathered user data

2. To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

A) Reducing the time it takes to provide environments for projects
B) Minimizing handoffs between specialists within a development team
C) Reducing the time spent assessing and approving changes
D) Designing a continuous integration/continuous delivery pipeline

3. An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

A) Relationship Management practice
B) Service Level Management Practice
C) Information Security Management Practice
D) Service Design practiceright

4. An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

A) Flat
B) Matrix
C) Functional
D) Divisional

5. Which is a reason why an organization should create competency profiles for each role?

A) To plan the professional development of team members
B) To ensure that technical skills are included in each profile
C) To ensure that IT specialists have pi-shaped skill profiles
D) To plan to fill all the mandatory ITIL roles

Solutions: