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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The script beginning and ending buttons are not enabled for the script pages.
B) No return events are listed in the incident workflow for the script to use.
C) The agents are not able to get to the pages where they can end the script.
D) No exit or finished event is being triggered on the script pages.

2. Which statement is true about the JavaScript API?

A) It cannot be used in Custom Object workspaces.
B) It comes with in-built exception handling.
C) It is available when you use the Connect Common Object Model CCOM for API operations.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

3. Which three events are available with the JavaScript API?

A) aftersave()
B) onbeforesave ()
C) onrefresh()
D) ondataupdated()
E) onsaveclose ()
F) enclose ()

4. Which two statements are true about the Organization object in Service Cloud?

A) It is widely used in Business-to-Business scenarios.
B) It is required to create an incident.
C) It has a one-to-many relation with contacts.
D) It has a one-to-one relation with contacts.
E) It can be associated with incidents directly.

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using File > Options > Session Expiration.
B) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Solutions: