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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 15 or less
B) 20 or less
C) 10 or less
D) 5 or less

2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Experience Portal
B) Avaya Control Manager
C) Avaya Intelligent Customer Routing
D) Avaya Proactive Outreach Manager

3. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Subscription-based payments
B) Cloud Contact Center with AACC
C) Cloud Storage Box
D) Managed Private or Hybrid Networks

4. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Cluster Mode
C) Single Box
D) Geo-redundancy

5. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Advanced License (AL)
B) Application Specific Licensing (ASL)
C) Enablement Licensing (EL)
D) Standard License (SL)

Solutions: