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Cisco CCIE SP Operations Written Sample Questions:

1. You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the service level agreements with the customer. The support groups believe that the escalation thresholds are too short or that they do not have reasonable time frames.
Which option should you recommend as an improvement to ensure adherence to the escalation thresholds?

A) Renegotiate service level agreements with customers.
B) Renegotiate operational level agreements with vendors.
C) Increase escalation thresholds.
D) Improve the escalation process and procedures.

2. A service provider offers video services on its DSL network. This service provider has multiple multicast-enabled edge routers that are connecting to its DSLAMs. Video is being delivered both as unicast and multicast. An operations engineer is faced with a troubleshooting scenario where the engineer wants to query a large number of edge routers to ensure that they have PIM neighbor relationship with upstream routers. The operations engineer also wants to check that one or more of the edge routers are IGMP queries on the interfaces that are connecting to DSLAMs. These tasks need to be accomplished without logging into each of the edge routers. Assume that the entire network is part of the same IGP and PIM topology.
Which Cisco IOS show command or utility will achieve the needs of the operations engineer?

A) MRINFO
B) SHOW IP RPF
C) SHOW IP MULTICAST RPF TRACKED
D) SHOW IP MROUTE ACTIVE
E) MSTAT
F) MTRACE

3. What is a key operational metric to measure the health of the incident management process?

A) Number of incidents per severity level
B) Mean time to resolve incidents
C) Mean time to restore service
D) Number of successful changes

4. According to ITIL@ v3 framework, KPIs have to be related to specific inputs, outputs and activities. What is the relationship of KPIs to each organization?

A) common
B) unique
C) provided
D) assigned

5. Which of the following is not a network-device-level performance metric?

A) CPU
B) latency
C) input queue drops
D) memory

Solutions: