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Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. Which three conditions have the highest probability of immediate escalation? (Choose three.)

A) per SLA requirements
B) when Level-2 support has nothing in its queue
C) when the cause is not immediately known
D) automated response
E) when there is substantial impact and risk to the business

2. According to the ITIL@ v3 framework, how should special types of incidents, such as redundant power supply failure, be handled?

A) Treat the incident as a critical issue and trigger management escalation.
B) Treat the incident as an operational issue and follow the appropriate process.
C) Treat the incident as an outage and follow the appropriate process.
D) Treat the incident as a service issue and use the appropriate escalation guidelines.

3. You have just solved a troublesome network event. From a troubleshooting perspective, what is your next step?

A) Secure the device you performed the change on.
B) Notify the service desk.
C) Document the problem and what you did to correct it.
D) Close the ticket.

4. When is it appropriate to use the commit replace command?

A) When you want to replace all configurations under router ospf.
B) When you want to replace the entire running configuration with the target configuration.
C) The commit replace command does the same as the commit command.
D) When you want to replace the existing configuration for an ipv4 address on an interface.

5. Which four methods are used to notify operations that a parameter has exceeded a predetermined baseline value? (Choose four.)

A) threshold crossing alert
B) console alarm
C) configuration snapshot
D) LEDs on processor
E) SNMP trap
F) syslog message
G) LEDs on line cards

Solutions: