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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
B) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
D) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
E) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

2. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers

A) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
B) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
C) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
D) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
E) Consider deleting all of the customer data in order to adhere to the requirements.

3. A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A) Service agents leverage order cancellation but only with custom development.
B) Service agents leverage order line items, shipment, and payment information in Service Cloud.
C) Service agents leverage the entire case history inside of B2C Commerce.
D) Service agents leverage products, catalog, and inventory information directly in Service Cloud.

4. Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd- sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A) Payment information
B) Authentication credentials
C) Wishlist
D) Address book

5. A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?

A) Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
B) Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs
C) Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
D) Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs

Solutions: