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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
SAP Certified - SAP Field Service Management Sample Questions:
1. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) False
B) True
2. What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A) Project-level professional certification
B) Support Accreditation
C) Marketing strategy certification
D) Mandatory annual reviews
3. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
B) All data required for an online report is read from the FSM cloud.
C) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
4. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
B) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
C) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
5. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
A) Automatically by a business rule
B) Manually on the FSM web interface
C) Manually on a mobile device
D) Automatically by using an API call
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A,B,D | Question # 4 Answer: B | Question # 5 Answer: A,B,C,D |




