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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Resources | 16% | - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership - Set up and manage crews and resource types |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?
- A. Define Skills, Set up Skill Requirements, Set up Resource Skills
- B. Set up Skill Requirements, Define Work Types, Set up Routing Rules
- C. Define Work Types, Define Work Order Status, Set up Resource Skills
- D. Set up Service Locations, Set up Location Skills, Define Work Types
Correct Answer: A 🗳️
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose
2 answers
- A. Custom Validation Rule on Work Orders
- B. Custom Work Order Escalation Rules
- C. Custom Work Order Status
- D. Custom Approval Process on Work Orders
Correct Answer: A,C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. What are two ways a Consultant should track these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Service Resources
- B. Products Required for Work Orders
- C. Products Required for Service Appointments
- D. Products Required for Work Order Line Items
Correct Answer: B,D 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?
- A. Create a different product record for each possible size since quantity must be a whole number.
- B. Ensure the unit of measure on the product and the product required record are the same.
- C. Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked.
- D. Utilize unit of measure or quantity on the product required since field service does not recognize both.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
Universal Containers performs maintenance and repairs on Assets in the field and Wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
- A. Products Required and Estimated Duration
- B. Skill Requirements and Products Consumed
- C. Estimated Duration and Service Level Agreement
- D. Products Required and Skill Requirements
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
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