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Certification Path
The GCP8-System Consultant Voice Platform certification includes only one GE0-803 certification exam.
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CVP.pdf
GE0-803 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our GE0-803 exam dumps will include the following topics:
- Business and Deployment Planning
- Monitoring GVP 8 Deployment
- Installation of GVP 8 Components
- Provisioning GVP 8
- Product Overview and General Architecture
- Preparing the Environment for GVP install
Genesys GE0-803 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Monitoring | - System administration - Logging and diagnostics - Performance monitoring |
| Topic 2: Installation and Configuration | - Environment initialization and validation - Platform installation requirements - Configuration of core services |
| Topic 3: Troubleshooting and Best Practices | - Problem identification and resolution - Deployment best practices - Maintenance and optimization |
| Topic 4: Media Resources and Voice Services | - Media resource management - Announcements and prompts - Voice treatment and playback services |
| Topic 5: Voice Platform Architecture | - Genesys Voice Platform components - System architecture and deployment models - Integration with Framework and telephony infrastructure |
| Topic 6: Voice Routing and Call Processing | - Interaction with routing components - Inbound call processing - Call routing strategies |
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