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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Constituent Management | 20% | - Segmentations and Campaigns - Household Management - Affiliations and Memberships - Relationships and Groupings - Contact and Organization Records |
| Analytics and Reporting | 15% | - Reports and Dashboards for Nonprofits - Custom Report Types - Success Metrics Definition - Nonprofit Reporting Templates - Rollup Summary Fields |
| NPSP Configuration and Development | 25% | - NPSP Settings and Preferences - Relationships Management - Account Model Configuration - Contacts and Households - Data Model Design for Nonprofits - Affiliations Configuration |
| Solution Design and Implementation | 20% | - Data Migration Strategies - NPSP Best Practices - Customization vs Configuration Decisions - Integration with External Systems - Requirements Gathering - User Adoption and Training Planning |
| Donations and Fundraising Management | 20% | - Payment Methods and Processing - Opportunity and GAU Configuration - Grant Management - Donations Batch Processing - Donation Management - Recurring Donations (Recurring GAU) |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A consultant wants to test out new Nonprofit Cloud features coming out in the upcoming Salesforce release in their customs..
Which action must the consultant take to do this?
- A. Refresh a preview Instance sandbox just prior to sandbox preview period.
- B. Create a preview instance sandbox during the sandbox preview period.
- C. Refresh a preview instance sandbox during the sandbox preview period.
- D. Create a new sandbox during the sandbox preview period.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.
Which custom report type should the consultant use to create the report?
- A. Service Participants with or without Program Engagement
- B. Contacts with or without Service Participants
- C. Contacts with or without Relationships
- D. Program Engagements with or without Household Account
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers
- A. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
- B. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.
- C. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.
- D. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
Correct Answer: C,D 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
A nonprofit needs a marketing automation tool. They want to segment and target supporters over time, based on the supporters' engagement and how they interact with the nonprofit's emails. The nonprofit needs to create emails using Lightning Email Templates.
Which marketing automation tool should a consultant recommend?
- A. Pardot
- B. Salesforce Flow
- C. List Emails
- D. Email Studio
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
An international nonprofit organization added a translated relationship picklist value, however the reciprocal relationship record is not displaying correctly.
What is the cause of this error?
- A. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.
- B. The system administrator did not enable the Translation Workbench.
- C. The language is not supported in NPSP.
- D. The current user does not have the correct locale.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sures members. You can sign-up / login (it's free).
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