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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Conduct a competitive analysis of other products in the same market as the product vision.
B) Run qualitative user research on the product vision and share key feedback with stakeholders.
C) Identify the biggest questions about the product vision and collect data on prototypes.

2. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Suggest to simplify the complex sales cycle to make it fit the standard setup
B) Create a custom sales cycle that maps exactly to their needs
C) Implement Revenue Cloud

3. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Empathy map
B) Journey map
C) Service blueprint

4. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) Business ROI, data analytics, and customer engagement
B) Distribution channels, capabilities, and potential partners
C) User desirability, company viability, and deployment stability

5. Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A) Use Jobs to Be Done to increase empathy with the audience.
B) Hold focus groups with traditionally underrepresented participants.
C) Solve for one, extend to many through a persona spectrum.

Solutions: