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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry |
| Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Test strategy and plan design - Stakeholder communication |
| Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Impact analysis and mitigation - Identification and classification of risks |
| Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
| Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. What is the System Usability Scale (SUS)?
A) A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
B) Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
C) A requirement on the usability of a component of system
D) A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
2. Which of the following is a key activity in a usability test session?
A) Extract usability findings and recommendations
B) Talk to the participant during the completion of a task
C) Moderate the usability test
D) Test the set up and modify the test script if needed
3. Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input
A) i & iii are true, ii, iv & v are false
B) i, iii, iv & v are true, ii is false
C) iv & v are true, i, ii & iii are false
D) i, ii, & iii are true, iv & v are false
4. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
A) i & iii are true, ii, iv & v are false
B) ii, iv & v are true, i & iii are false
C) ii & iv are true, i, iii & v are false
D) i, ii & iii are true, iv & v are false
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B |




