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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process is responsible for providing the right to use an IT Service?

A) Access Management
B) Incident Management
C) Request Fulfilment
D) Change Management

2. Which of the following statements is CORRECT?

A) The Configuration Management System is part of the Configuration Management Database
B) The Service Knowledge Management System is part of the Configuration Management
System
C) The Configuration Management System is part of the Known Error Data Base
D) The Configuration Management System is part of the Service Knowledge Management system

3. Which of the following is NOT an example of Self-Help capabilities?

A) A direct interface into the back-end process-handling software
B) Menu-driven range of self help and service requests
C) Web front-end
D) Requirement to always call the service desk for service requests

4. Which of the following is one of the PRIMARY objectives of Service Strategy?

A) To design and build processes that will meet business needs
B) To provide detailed specifications for the design of IT services
C) To transform Service Management into a strategic asset
D) To underscore the importance of services in the global economy

5. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

A) It provides guidance to specific industry sectors and types of organization
B) It consists of five publications
C) It is also structured around the Service Lifecycle
D) It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Solutions: