2025 Latest 100-140 DUMPS Q&As with Explanations Verified & Correct Answers
100-140 dumps Exam Material with 649 Questions
NEW QUESTION # 71
A laptop fails to charge even though it's plugged in, and the charging cable appears undamaged.
The charging indicator does not light up when connected.
What is the next logical troubleshooting step?
- A. Change the display settings
- B. Replace the laptop battery
- C. Update the laptop BIOS
- D. Test the laptop with a different charger
Answer: D
Explanation:
Correct Answer. B. Test the laptop with a different charger Testing the laptop with a different charger can help determine if the issue is with the charger or the laptop's charging port.
Option A is incorrect because the battery being unable to hold a charge would not affect the indicator light.
Option C is incorrect because BIOS updates typically do not address charging issues unless specifically related to power management, and no indication suggests this is the case.
Option D is incorrect because display settings have no impact on charging capabilities.
NEW QUESTION # 72
A user reports that an application has become unresponsive and is preventing them from completing their work.
What is the first step the technician should recommend to resolve this issue quickly?
- A. Run a virus scan
- B. Uninstall and reinstall the application
- C. End the application's process via Task Manager
- D. Restart the computer
Answer: C
Explanation:
Correct Answer. B. End the application's process via Task Manager Using Task Manager to end the process of the unresponsive application is the quickest way to regain control without affecting other running applications or the need for a system restart.
Option A is incorrect because restarting the computer, while effective, is more disruptive and time- consuming compared to ending a specific process Option C is incorrect because uninstalling the application is an unnecessary step for an application that is simply unresponsive Option D is incorrect because running a virus scan is not a direct action to resolve an application freeze and can be time- consuming
NEW QUESTION # 73
A technician has upgraded all office PCs to a new operating system to improve security and performance.
Which documentation practice should the technician follow to ensure compliance with IT governance?
- A. Send a company-wide email thanking everyone for their cooperation during the upgrade
- B. Update the IT asset management records with details of the operating system upgrade for each PC, including version and deployment date
- C. Rely on automatic update logs to keep track of the changes
- D. Make a brief note on their personal log about the upgrade
Answer: B
Explanation:
Correct Answer. B. Update the IT asset management records with details of the operating system upgrade for each PC, including version and deployment date Thoroughly updating the IT asset management records with specific details of the upgrades ensures that all changes are tracked and traceable. This is crucial for compliance, security audits, and future troubleshooting.
Option A is incorrect because personal logs do not provide an official or reliable record accessible to the whole IT department.
Option C is incorrect because while thanking staff is a good practice, it does not serve as a record of the technical changes made.
Option D is incorrect because relying solely on automatic logs can lead to gaps in documentation if the logs fail or do not capture all necessary details.
NEW QUESTION # 74
Which issues might be resolved by running the sfc /scannow command? (Choose two)
- A. Corrupted system files
- B. Application crashes
- C. Faulty network adapters
- D. Broken registry entries
Answer: A,B
NEW QUESTION # 75
What is a recommended practice when creating a strong password?
- A. Use a common phrase or word to make it easy to remember
- B. Keep it concise, no more than six characters
- C. Use personal information, such as birthdates or names, for memorability
- D. Use a mix of uppercase letters, lowercase letters, numbers, and symbols
Answer: D
Explanation:
Correct Answer. A. Use a mix of uppercase letters, lowercase letters, numbers, and symbols Using a combination of uppercase letters, lowercase letters, numbers, and symbols increases the complexity of a password, making it harder for attackers to crack.
Option B is incorrect as common phrases or words can be easily guessed or cracked with dictionary attacks Option C is incorrect because passwords should be lengthy to enhance security, typically recommended to be at least 12 characters long Option D is incorrect as personal information can often be easily found or guessed by attackers
NEW QUESTION # 76
During a routine network check, a technician notices that several devices are only using link-local IPv6 addresses when trying to communicate externally, which fails.
What is the most likely cause?
- A. The DNS server is not resolving IPv6 addresses
- B. The firewall is blocking external IPv6 traffic
- C. The devices are set to use static IPv6 addresses only
- D. The router advertisements are disabled on the network
Answer: D
Explanation:
Correct Answer. A. The router advertisements are disabled on the network In IPv6, router advertisements are crucial for directing devices to obtain global unicast addresses necessary for external communication. If these are disabled, devices may not move beyond link-local addressing.
Option B is incorrect. Static addressing would not prevent devices from using global unicast addresses if correctly configured.
Option C is incorrect. While a firewall can block traffic, it does not affect the type of IPv6 addresses that devices obtain.
Option D is incorrect. DNS resolution issues would affect connectivity but not the assignment of global unicast addresses.
NEW QUESTION # 77
You are remotely assisting an end user who is experiencing an unusual error with their office software. You recall that there is a recently updated knowledge base article addressing this specific issue.
How should you proceed?
- A. Guess the solution based on your previous experience and only refer to the article if your initial attempt fails
- B. Inform the user that such errors are common and they should wait for an automatic update
- C. Direct the user to search for the solution in the knowledge base themselves
- D. Read through the updated knowledge base article to understand the solution and guide the user accordingly
Answer: D
Explanation:
Correct Answer. B. Read through the updated knowledge base article to understand the solution and guide the user accordingly By directly consulting the updated knowledge base article, you ensure that you are providing the most accurate and current information, which increases the effectiveness of the support provided.
Option A is incorrect. While this could be empowering, it may not be efficient if the user lacks technical skills.
Option C is incorrect. Guessing solutions can lead to further complications and is less professional than consulting reliable resources.
Option D is incorrect. Telling a user to wait for updates does not actively solve the problem and can lead to user dissatisfaction.
NEW QUESTION # 78
A user reports that they can no longer access a specific server within the local network. Before escalating to network infrastructure teams, what preliminary command should a support technician use to assess the connectivity issue?
- A. arp -a to display the ARP table
- B. route print to display the route table
- C. ping the server by using its IP address
- D. ipconfig /all to check the user's IP configuration
Answer: C
Explanation:
Using ping to the server's IP address can quickly verify whether the server is reachable from the user's workstation and is a basic initial check that can validate the presence of a network path or highlight its absence.
Option B is incorrect. The ARP table shows IP to MAC address mappings and would not be immediately useful for connectivity to a specific server.
Option C is incorrect. While checking the user's IP configuration is useful, it does not address connectivity to the server directly.
Option D is incorrect. Viewing the route table is more complex and is typically used for more detailed troubleshooting after confirming basic connectivity issues.
NEW QUESTION # 79
During troubleshooting, a technician finds that a wired keyboard does not type certain characters, while others work fine.
What should the technician check first?
- A. Adjust the typing speed settings in the control panel
- B. Update the firmware of the keyboard
- C. Check for debris under the keys affecting specific characters
- D. Reconfigure the keyboard layout settings in the operating system
Answer: C
Explanation:
Correct Answer. B. Check for debris under the keys affecting specific characters If specific keys are not working, physical obstructions under the keys are a common cause. Checking for and removing debris is a simple first step before considering software issues.
Option A is incorrect. Incorrect layout settings would affect the function of many keys, not just specific ones.
Option C is incorrect. Firmware updates for keyboards are rare and unlikely to affect individual key functionality.
Option D is incorrect. Typing speed settings affect the overall input response but not the function of specific keys.
NEW QUESTION # 80
When a technician uses technical forums to troubleshoot a rare software bug, what is the best practice for ensuring the reliability of the information found?
- A. Evaluate the credibility of the solutions by checking the experience level of contributors and seeking confirmation through multiple posts
- B. Only use solutions from the latest forum posts to ensure the information is up to date
- C. Implement any fix that appears frequently in forum posts without further verification
- D. Avoid using forums and rely solely on official vendor documentation
Answer: A
Explanation:
Correct Answer. B. Evaluate the credibility of the solutions by checking the experience level of contributors and seeking confirmation through multiple posts Assessing the reliability of forum advice by considering the expertise of contributors and looking for consistent solutions across multiple discussions helps ensure the accuracy and applicability of the information.
Option A is incorrect because frequent repetition in forums does not guarantee accuracy.
Option C is incorrect because newer posts are not inherently more accurate and might lack the community validation of older, more discussed solutions.
Option D is incorrect because forums can offer valuable insights and solutions that may not be covered in official documentation, especially for rare or unusual issues.
NEW QUESTION # 81
During network troubleshooting, a technician needs to determine why a laptop connects to the network via WLAN but not when using a LAN cable.
What should be examined first?
- A. Update the laptop's operating system to the latest version
- B. Ensure the laptop's network adapter is enabled and supports Ethernet
- C. Check the network credentials stored on the laptop
- D. Replace the WLAN router as it might be causing interference
Answer: B
Explanation:
Correct Answer. A. Ensure the laptop's network adapter is enabled and supports Ethernet For a laptop that connects over Wi-Fi but not Ethernet, the first step is to verify that the Ethernet adapter is enabled and functional, as this is a common oversight.
Option B is incorrect. The WLAN router wouldn't interfere with an Ethernet connection.
Option C is incorrect. While important, an OS update is unlikely to affect only the Ethernet connectivity.
Option D is incorrect. Network credentials affecting WLAN would not impact Ethernet connectivity unless configured to do so, which is less common.
NEW QUESTION # 82
If a malware infection is confirmed on a company server, what is the most appropriate next step to mitigate the threat?
- A. Update the server's operating system
- B. Shut down the server to prevent further usage
- C. Notify all employees about the malware infection
- D. Isolate the server and begin a forensic analysis
Answer: D
Explanation:
Correct Answer. B. Isolate the server and begin a forensic analysis Isolating the server prevents further network contamination or data compromise, and starting forensic analysis helps understand the malware's impact and origin, which is critical for preventing future incidents.
Option A is incorrect because simply shutting down the server might prevent immediate use but does not assist in understanding the threat.
Option C is incorrect because updating the operating system at this stage might interfere with forensic evidence and is not an immediate mitigation step.
Option D is incorrect because notifying employees is important but should follow initial containment and investigation to provide accurate information and guidance.
NEW QUESTION # 83
A customer reports an issue with accessing their hosted applications which require specific configurations and software setups on a shared physical infrastructure. Which cloud model should this incident be directed to for resolution?
- A. Private Cloud
- B. Public Cloud
- C. Hybrid Cloud
- D. Community Cloud
Answer: A
Explanation:
Correct Answer. B. Private Cloud Private clouds offer dedicated environments for single organizations with the ability to host applications that require specific configurations and security compliance, making it suitable for issues related to such setups.
Option A is incorrect because public clouds are multi-tenant environments where hardware, storage, and network devices are shared among multiple organizations and are not customized.
Option C is incorrect as hybrid clouds combine public and private clouds but the issue does not specifically relate to integration or connectivity between different cloud environments.
Option D is incorrect because community clouds are shared between organizations with common goals and are not typically used for highly customized application setups.
NEW QUESTION # 84
A video production team wants to connect multiple 4K monitors to a workstation using USB-C connections to enable high-resolution video editing.
What is an essential specification the IT support technician should ensure these USB-C cables and ports meet?
- A. Ability to act as a host device
- B. Data transfer rates of at least 40 Gbps
- C. High-speed charging up to 100W
- D. Support for USB 2.0 data transfer standards
Answer: B
Explanation:
Correct Answer. B. Data transfer rates of at least 40 Gbps For connecting multiple 4K monitors, it is essential that the USB-C cables and ports support data transfer rates of at least 40 Gbps. This high transfer rate is crucial to handle the extensive data demands of multiple 4K video streams without latency or degradation in video quality, typically supported by USB-C with Thunderbolt 3.
Option A is incorrect because while high-speed charging is beneficial, it does not impact the bandwidth needed for high-resolution video output.
Option C is incorrect because USB 2.0 data transfer standards are too slow and inadequate for handling 4K video data, which requires much higher speeds.
Option D is incorrect because the ability to act as a host device is unrelated to the bandwidth and video output requirements of connecting 4K monitors.
NEW QUESTION # 85
Users report that an application update is not downloading properly, although internet connectivity is stable.
What firewall-related issue should be investigated?
- A. Inspect the physical firewall device for any signs of damage
- B. Check if the firewall is blocking the application's update server based on IP or URL
- C. Confirm the firewall is correctly assigning IP addresses to network devices
- D. Review the firewall's system logs for recent hardware failures
Answer: B
Explanation:
Correct Answer. A. Check if the firewall is blocking the application's update server based on IP or URL Updates may fail if the firewall blocks access to update servers either by specific IPs, URLs, or the ports they use, which can be part of security policies.
Option B is incorrect. While system logs can provide insights into firewall performance, they are less likely to directly reveal rules blocking specific traffic unless explicitly configured to log such events.
Option C is incorrect. Physical damage to the firewall would more likely cause broader network disruptions, not specific issues like failed updates.
Option D is incorrect. Firewalls do not assign IP addresses; that is typically the role of a DHCP server, so it would not be relevant to updating software.
NEW QUESTION # 86
A user needs to check the warranty and service coverage status of their MacBook Pro. Which section of the "About This Mac" should the IT support technician instruct the user to access?
- A. Displays
- B. Support
- C. Overview
- D. Storage
Answer: B
Explanation:
Correct Answer. D. Support The Support tab in the "About This Mac" window directs users to links where they can check their warranty and service coverage status by entering their device's serial number on the Apple website. This tab helps users quickly access service and support resources related to their Mac.
Option A is incorrect because the Overview tab provides general information about the Mac, such as the macOS version and hardware details, but not service or warranty coverage.
Option B is incorrect because the Displays tab only gives information about the screen's characteristics.
Option C is incorrect because the Storage tab shows details about the hard drive's capacity and available space, not support or warranty status.
NEW QUESTION # 87
A user reports they cannot access the company's internal website hosted on an intranet server.
You suspect an issue with Active Directory affecting their access.
What should you verify first in Active
Directory?
- A. The user's account group policies
- B. The firewall settings on the user's computer
- C. The replication health between Domain Controllers
- D. The DHCP lease associated with the user's workstation
Answer: A
Explanation:
Correct Answer. C. The user's account group policies Group policies in Active Directory can affect access to network services, including intranet sites. If a user suddenly cannot access an intranet site, checking whether any applied group policies might be restricting their access is a prudent first step.
Option A is incorrect because DHCP leases affect network connectivity broadly, not access to specific services controlled by Active Directory.
Option B is incorrect because while replication issues between Domain Controllers can cause broader directory-related issues, they are less likely to affect individual user access to a specific intranet site.
Option D is incorrect because firewall settings on the user's computer, while potentially a factor, are not managed directly through Active Directory unless specifically configured via group policy.
NEW QUESTION # 88
When attempting to charge their phone, a user notices that the charging symbol appears briefly but then disappears, and the phone does not charge.
What is a likely cause of this issue?
- A. The phone's charging port is dirty or obstructed
- B. There are too many apps open in the background
- C. The phone is in airplane mode
- D. The phone needs to be synced with a computer
Answer: A
Explanation:
Correct Answer. A. The phone's charging port is dirty or obstructed Debris or dirt in the charging port can intermittently disrupt the connection between the charger and the phone, causing the charging symbol to appear briefly before disappearing.
Option B is incorrect because syncing with a computer is unrelated to the charging capability of the phone Option C is incorrect as background apps do not affect the physical ability of the phone to charge Option D is incorrect because airplane mode disables wireless transmissions but does not affect charging
NEW QUESTION # 89
After installing new software, a user notices slow computer performance. To find out if the software is causing system errors, which section of the Event Viewer should the IT support technician recommend examining?
- A. Application Logs
- B. Setup Logs
- C. System Logs
- D. Security Logs
Answer: A
Explanation:
Correct Answer. A. Application Logs Application Logs in the Event Viewer are specifically designed to record events from software applications. These logs can provide insights into errors or warnings generated by newly installed software, making them particularly useful for diagnosing issues related to software impacting system performance.
Option B is incorrect because System Logs focus more on the operating system, drivers, and hardware- related events, not directly on issues caused by software applications.
Option C is incorrect because Setup Logs primarily deal with the installation processes of software and operating system updates, not the operational performance issues that might arise afterward.
Option D is incorrect because Security Logs document security-related activities and are not relevant for tracking performance issues related to software operation.
NEW QUESTION # 90
After adding a second paper tray to a duplex-capable printer, users report frequent paper feed errors.
What is the most likely solution to this problem?
- A. Configure the printer settings to recognize the additional tray
- B. Change the network IP settings of the printer
- C. Reset the printer to its factory settings
- D. Realign both paper trays to ensure they are properly installed
Answer: D
Explanation:
Correct Answer. A. Realign both paper trays to ensure they are properly installed Improper installation of paper trays can lead to misalignment and subsequent feed errors. Ensuring both trays are correctly aligned often resolves these types of issues.
Option B is incorrect. Resetting the printer to factory settings is more disruptive and unnecessary unless configuration errors are suspected.
Option C is incorrect. While necessary, simply configuring settings without checking physical installation would not resolve mechanical feed issues.
Option D is incorrect. Network IP settings affect connectivity, not how paper is fed into the printer.
NEW QUESTION # 91
A user wants to sync their calendar and contacts through their email account on their smartphone. Which setting should they make sure is enabled during the email setup?
- A. SMTP authentication
- B. SSL encryption
- C. Sync settings for calendar and contacts
- D. IMAP access
Answer: C
Explanation:
Correct Answer. D. Sync settings for calendar and contacts During email setup, users must ensure that sync settings for calendar and contacts are enabled if they want these features integrated with their email account on their smartphone.
Option A is incorrect as IMAP access primarily relates to email syncing, not directly to calendars and contacts Option B is incorrect because SMTP authentication is related to sending emails, not syncing additional data Option C is incorrect as SSL encryption secures the connection but does not control what content is synced
NEW QUESTION # 92
During a presentation, a user's wireless keyboard suddenly stops working. The keyboard was functioning properly earlier in the day.
What is the most likely solution to this problem?
- A. Install keyboard management software
- B. Move the keyboard closer to the receiver
- C. Connect the keyboard using a USB cable
- D. Adjust the keyboard's language settings
Answer: B
Explanation:
Correct Answer. A. Move the keyboard closer to the receiver Wireless keyboards can experience connectivity issues if the distance from the receiver is too great or if there are obstructions.
Moving it closer can help ensure a stable connection.
Option B is incorrect. While this could temporarily solve the problem, it doesn't address the wireless connectivity issue.
Option C is incorrect. Language settings would affect the input/output of the keyboard but not its connectivity.
Option D is incorrect. Management software typically does not affect basic connectivity issues.
NEW QUESTION # 93
How should a technician address biases that may arise from AI-generated solutions in troubleshooting?
- A. Regularly review and assess AI decisions for potential biases and errors
- B. Accept all AI recommendations as they are based on large data sets
- C. Adjust AI parameters frequently to ensure diverse perspectives
- D. Disregard any biases as AI is inherently objective
Answer: A
Explanation:
Correct Answer. D. Regularly review and assess AI decisions for potential biases and errors Regular evaluation of AI outputs is essential to identify and correct any biases or inaccuracies, ensuring fair and effective solutions.
Option A is incorrect because AI systems can develop biases based on the data they are trained on; thus, they are not inherently objective.
Option B is incorrect as merely adjusting parameters may not adequately address underlying biases.
Option C is incorrect because blindly accepting AI recommendations can perpetuate biases.
NEW QUESTION # 94
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.
Which option provides the safest backup method?
- A. Print the recovery key and store it in a secure location
- B. Store the recovery key in the cloud service provided by the laptop manufacturer
- C. Save the recovery key to a USB drive
- D. Send the recovery key to their email account
Answer: A
Explanation:
Printing the recovery key and storing it securely (such as in a safe) protects against digital theft and ensures the user has physical access to the key when needed.
Option A is incorrect because while a USB drive is a viable option, it can be lost or damaged, posing a risk of loss Option B is incorrect because relying solely on a manufacturer's cloud service could be risky if the service experiences downtime or data loss Option D is incorrect because email accounts can be compromised, making it a less secure method for storing sensitive recovery keys
NEW QUESTION # 95
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