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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACCCM Architecture & Components | 20% | - Web interface and navigation - Server components and services - System overview and functionality - Database and licensing |
| Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Integration with Communication Manager - Network ports and protocols - Firewall and security configuration |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Backup and restore procedures - Upgrades and updates - Log analysis and monitoring |
| Configuration & Administration | 20% | - System parameters and settings - Schedule server and automation tasks - Roles and permissions - User, agent and extension management |
| Installation & Deployment | 25% | - Prerequisites and compatibility - Server installation and configuration - License activation and setup - Post-installation validation |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?
- A. Enable the ACCCM In Range feature in the Dialing Plan tab.
- B. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
- C. Check the 'Do Not Sync' box in the Dialing Plan tab.
- D. Disable the ACCCM Range Management feature in the Dialing Plan tab.
Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)
- A. ACCCM Web Portal
- B. Synchronization Server
- C. Application Server
- D. Database Server
- E. Import Server
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
- A. API Web Services
- B. SecurityEngine
- C. ACCCM Admin Web Interlace
- D. Configuration Service
- E. Provisioning Server
A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?
- A. Create a custom role and assign the user to the role.
- B. Assign the user a role and then customize the role for that user only in the permissionstab.
- C. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
- D. Assign multiple roles to the user to customize permissions.
A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?
- A. Change the Delete Users field to 'no' in the System Parameters.
- B. Change the Inactive Usersfieldto 'yes'in the System Parameters.
- C. Change the Inactive Users field to'yes' in the User Parameters.
- D. Change the Delete Users field to 'no' in the User Parameter.
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