Oracle B2B Service 2020 Implementation Essentials : 1Z0-1064-20

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Updated: Jun 09, 2026     Q & A: 78 Questions and Answers

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Oracle 1Z0-1064-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe DCS enablement activities
  • Perform file-based import and export
Topic 2
  • Describe DCS architecture components (themes, templates, pages)
  • Describe CTI integration architecture
Topic 3
  • Identify mechanisms of Engagement Cloud customization
  • Set up SR creation and handling
Topic 4
  • Describe DCS components (products, contact, KM, SR creator, admin)
  • Configure media toolbar
Topic 5
  • Use tools used to configure and customize Engagement Cloud
  • Configure Agent Notifications
Topic 6
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Configure a Service Catalog
Topic 7
  • Set up default coverage
  • Modify an Analytics report
  • Set up standard coverage
Topic 8
  • Explain Engagement Cloud integration architecture and mechanisms
  • Configure a Service Request Category
Topic 9
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 10
  • Describe the Engagement Cloud security model
  • Identify KM enablement activities
Topic 11
  • Omnichannel Communications
  • Implement an SR assignment mapping
  • Set up 'My Knowledge' page

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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