Oracle B2C Service Integration and Development 2021 Implementation Essentials : 1Z0-1034-21

  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Oct 02, 2026     Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Migration between environments
    • 2. Diagnostics and logging
      Data Management and Customization- Business rules and automation
      • 1. Scripts and server-side logic
        • 2. Workflows and business rules engine
          - Data objects and schema customization
          • 1. Data relationships and constraints
            • 2. Custom objects and fields
              Integration Concepts- Integration approaches
              • 1. REST and SOAP web services
                • 2. Outbound messaging and event-driven integration
                  • 3. Middleware and third-party integration patterns
                    Development and Scripting- B2C Service scripting and APIs
                    • 1. Client-side and server-side extensions
                      • 2. Connect PHP / APIs usage concepts
                        • 3. RightNow Object Query Language (ROQL)
                          Security and Access Control- Authentication and authorization
                          • 1. Roles and profiles
                            • 2. SSO and identity integration concepts
                              B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                              • 1. Agent Desktop and administrative interfaces
                                • 2. Core components and data model

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question #1

                                  A developer wants to see the SimpleSearch widget only under the answers folder pages. Which is the correct code to implement it in the standard template?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  • A. Option C
                                  • B. Option E
                                  • C. Option B
                                  • D. Option D
                                  • E. Option A
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  You areimplementing the Syndicated ProactiveChat widget on an external page.
                                  Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat requestdialog box to display automatically?

                                  • A. Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.
                                  • B. Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
                                  • C. Set the timeout attribute to null and callthe global offerchat () method.
                                  • D. Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  • A. site.php
                                  • B. standard.php
                                  • C. standard.ess
                                  • D. detail.php
                                  • E. site.ess
                                  • F. AnswerFeedback.php
                                  • G. AnswerFeedback.widget
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #4

                                  Identify two items that accurately describe customobjects.

                                  • A. CRUD permissions for custom objects can be set perprofile.
                                  • B. Indexes for custom objects cannot be user defined. They are autogenerated by the system after query analysis.
                                  • C. Custom objects can be exported from an Oracle B2C Service instance and imported to a different Oracle B2C Service instance.
                                  • D. Saved custom objects can be used in the development environment of a Customer Portal, but the custom objects must be deployed to be used in the production environment of the Customer Portal.
                                  • E. Fields on a custom object can be created, but they can never be deleted.
                                  • F. It is not possible to roll back deployment of custom objects.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,F  🗳️

                                  Question #5

                                  A custom controller,ajaxCustom, has a function named getData( ).
                                  What is the correct way to call the getData <) function via a URL request?

                                  • A. /ci?ajaxCustom/getData
                                  • B. /ci/ajaxCustom/getData
                                  • C. /cc/ajaxCustom/getData
                                  • D. /cc?ajaxCustom/getData
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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