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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four statements are true about incident rules?

A) Incident rules should have a minimum of two rule states.
B) Incident rules should have one rule state.
C) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
D) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
E) A catch-all rulehas no impact on incident rules.
F) A catch-all escalation action has no impact on incident rules.
G) All incident rules should have an action to transit from the initial state to another state.

2. Which six actions initiate the business rules engine to run their configured logic?

A) An agent edits contacts, incidents, organizations, or tasks.
B) An administrator compiles the rules engine.
C) An agent runs an incident report.
D) A customer adds more information to their incident via the end-user pages.
E) The rules engine is updated.
F) A customerupdates contact details via the end-user pages.
G) An agent creates or edits an answer.
H) An agentviews the rule log.
I) A customer creates an incident in the end user portal.
J) An agent edits an opportunity.

3. Which statement is true about the JavaScript API?

A) It cannot be used in Custom Object workspaces.
B) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

4. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) The hash value during import doesn't match the hash declared at the end of the rile.
B) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
C) The Browser User Interface (BUI) workspace is not using the standard workspace.
D) Check if the exported file was generated by a product version that is older than the existing product version.

5. For which three reasons should you recommend using workflows?

A) They reduce human error.
B) They promote efficiency.
C) They help customers find relevantknowledge answers.
D) They can sort incidents raised by a contact.
E) They guide agents through complex customer interactions and data updates.

Solutions: