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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 2: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices - Data flow and system connectivity |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys - SAP Sales Cloud - SAP Commerce Cloud |
| Topic 5: Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| Topic 6: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
A. Customer consent management
B. Campaign management
C. Supplier contract management
D. Lead management
E. Warehouse management
Question 2
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
B. Increase flexibility and scalability with the loose coupling provided.
C. Run prepackaged integration flows for A2A communication.
D. Enable synchronous point-to-point integration.
Question 3
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
A. SAP Build Code
B. SAP Build Apps
C. SAP Build Process Automation
D. SAP Build Work Zone
E. Low-Code-No-Code Composer Integration
Question 4
Which statement describes SAP One Domain Model?
A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
B. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
C. It is a domain model for classifying integration types to different domains.
D. It is a common model for business objects that enables systems to speak the same language during data exchange.
Question 5
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
A. Login screen
B. Full registration screen
C. Preference center
D. Lite registration screen
Solutions:
| Question 1 Answer: A,B,D | Question 2 Answer: A,B | Question 3 Answer: B,C,D | Question 4 Answer: D | Question 5 Answer: C |




