HP Selling HP Business Service Management Solutions : HP2-N49

  • Exam Code: HP2-N49
  • Exam Name: Selling HP Business Service Management Solutions
  • Updated: Sep 01, 2026     Q & A: 50 Questions and Answers

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
  • 1. IT service monitoring concepts
    • 2. Business-aligned IT management
      - HP BSM solution positioning and sales approach
      • 1. Customer pain points identification
        • 2. Solution mapping to business outcomes
          Sales and Customer Engagement Skills- Competitive positioning
          • 1. Handling objections in enterprise sales
            • 2. Differentiating HP BSM solutions
              - Consultative selling methodology
              • 1. Value-based selling techniques
                • 2. Discovery of business requirements
                  HP Software and IT Management Portfolio- HP IT Service Management solutions
                  • 1. Service monitoring and analytics
                    • 2. Incident and performance management
                      - Integration with enterprise IT environments
                      • 1. Cloud and on-prem integration concepts
                        • 2. Hybrid IT environments

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question 1

                          What are IT market drivers for customers seeking a solution for Application Performance Management? (Select three.)

                          A. multiple network monitors
                          B. reduced IT budgets
                          C. log operation analytics
                          D. distributed applications
                          E. cloud/virtualization/mobility
                          F. storage availability


                          Question 2

                          According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

                          A. deep application diagnostics
                          B. virtual tracking
                          C. predictive analytics
                          D. infrastructure availability
                          E. process orchestration


                          Question 3

                          In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

                          A. director of performance testing
                          B. mobile applications administrator
                          C. director of distributed systems
                          D. director of quality assurance
                          E. director of service management
                          F. LOB manager for applications support


                          Question 4

                          Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?

                          A. "bring your own device" best practices
                          B. Dev/Ops cooperative relationship
                          C. mobile application monitoring
                          D. cloud application monitoring


                          Question 5

                          Which primary critical business challenges are faced by IT executives seeking solutions around Operations Analytics? (Select three.)

                          A. inability to do proactive monitoring
                          B. application quality issues
                          C. limited operational visibility
                          D. need to undertake vendor management consolidation
                          E. no consolidated reporting
                          F. no consolidated search and investigation capabilities


                          Solutions:

                          Question 1
                          Answer: A,D,E
                          Question 2
                          Answer: A,C
                          Question 3
                          Answer: A,C,E
                          Question 4
                          Answer: B
                          Question 5
                          Answer: A,B,F

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