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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP Planet Partners recycling program - HP sales and support resources |
| Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits |
| HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies |
HP Selling HP Supplies 2020 Sample Questions:
Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
- A. HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
- B. HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
- C. When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
- D. HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
Correct Answer: A 🗳️
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
- B. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- C. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
- D. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
Correct Answer: C 🗳️
A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
- A. Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
- B. Non-HP cartridges (ail prematurely 70% of the time.
- C. Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
- D. Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
Correct Answer: C 🗳️
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner uses a smaller ink particle for longer printhead life.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner's print gauge capabilities send alerts when the toner is low.
- D. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
Correct Answer: D 🗳️
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