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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The arrow an the CMS menu is up
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
A) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B) Tape backup is called CMSADM, while network backup is referred as Maintenance.
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the switch release in the CMS needs to be changed to CM6.
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 500000
B) 10400
C) 100000
D) 15600
5. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
A) by the flashing skill button on the telephone set
B) by the telephone display (a = Originator Name to VDN)
C) by the VDN of Origin announcement before call is delivered
D) by the Skill whisper announcement before call: is delivered
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: B,C |




