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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the switch release in the CMS needs to be changed to CM6.
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
2. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
A) by the flashing skill button on the telephone set
B) by the telephone display (a = Originator Name to VDN)
C) by the VDN of Origin announcement before call is delivered
D) by the Skill whisper announcement before call: is delivered
3. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The arrow an the CMS menu is up
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
4. Far data to be available universally, the "measured Field in CM must be administered to which setting?
A) Measured: internal
B) Measured: survivable
C) Measured: both
D) Measured: external
5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) There is a firewall between the PC and the CMS.
D) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: B,C,D | Question # 4 Answer: C | Question # 5 Answer: C |




