SAP C_PXSUP_90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

  • Exam Code: C_PXSUP_90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Aug 12, 2026     Q & A: 80 Questions and Answers

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
Incident Management Fundamentals20%- SAP Support Infrastructure
  • 1. SAP Notes and Knowledge Base search
    • 2. SAP Solution Manager Work Centers
      • 3. Connecting to SAP Global Support
        - Support Process Overview
        • 1. Message lifecycle and status management
          • 2. Response and escalation procedures
            • 3. Business hours and SLA configuration
              Advanced Support Tools & Procedures15%- Collaboration & Reporting
              • 1. Updating messages with SAP
                • 2. Support reporting and documentation
                  - SAP Note Implementation
                  • 1. Transaction SNOTE usage
                    • 2. Correction instruction application
                      SAP Business All-in-One Support25%- Application-Specific Support
                      • 1. Incident handling for preconfigured business processes
                        • 2. System monitoring and health checks
                          • 3. Customizing and transport management
                            ABAP System Analysis & Troubleshooting40%- ABAP Workbench & Dictionary
                            • 1. Screen processing (PAI/PBO) and system fields
                              • 2. Data Dictionary objects and attributes
                                • 3. Transactions SE80, SE11, SE16, SM30
                                  - Error & Performance Analysis
                                  • 1. System logs: SM21, ST11, SM13, SM12
                                    • 2. Debugging techniques and runtime analysis
                                      • 3. Traces: SQL Trace, ABAP Trace, ST05

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

                                        A) You can analyze the currently processed statement using ST04 - detailed analysis.
                                        B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
                                        C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).


                                        2. Where do you find the declaration of global data objects in an ABAP program? (Choose two)

                                        A) Anywhere in the program.
                                        B) In the program's Top-Include.
                                        C) At the beginning of a report program.
                                        D) At the beginning of any processing block.


                                        3. Which tool of the ABAP Workbench do you use to create global date types and database tables?

                                        A) Screen Painter
                                        B) Data Dictionary
                                        C) ABAP Editor


                                        4. What is SAP Solution Manager Enterprise Edition? (Choose two)

                                        A) A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
                                        B) An enablement program for SAP partners
                                        C) An enablement program for SAP customers
                                        D) A platform for realizing the value of SAP Enterprise Support


                                        5. What are the characteristics of a perfect customer message? (Choose two)

                                        A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
                                        B) The message refers to only one problem.
                                        C) The problem description is a summary.
                                        D) The reporter has selected the correct SAP support center.


                                        Solutions:

                                        Question # 1
                                        Answer: A
                                        Question # 2
                                        Answer: B,C
                                        Question # 3
                                        Answer: B
                                        Question # 4
                                        Answer: A,D
                                        Question # 5
                                        Answer: A,B

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