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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is an additional possible use of a well made Care Plan?

A) It could substitute the contract in disputes with the customer after the serious outage.
B) It could serve as an induction document, helping to introduce new Care Team Members.
C) It can be used as a template for NI Project Plan creation.
D) It could be used to facilitate financial forecasting and to consolidate price information.

2. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Nothing - this is most probably a miss booking so it will be corrected next month.
B) Notify CT F&C controller asking to correct the possible error next month.
C) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
D) Investigate all the possible reasons and provide a comment in the monthly report.

3. Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A) Care contract closing in Contract Database.
B) Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
C) Communication of changes related to customer's HWS services through the HWS organization and collaborators.
D) Identifying related 3rd party vendor support agreements.

4. Which transaction in SAP triggers the cost of work by an external supplier?

A) Goods Receipt of the Purchase Order.
B) Setting the value to the Purchase Order.
C) Booking the supplier invoice.
D) Vendor item quantity update.

5. In which documents are the Care service level commitments with the customer officially stated?

A) Care Agreement.
B) Project Plan.
C) Care Plan.
D) Account plan.

Solutions: