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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - ITIL/COBIT Alignment - Nokia SDM Model & Principles |
| Topic 2: Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| Topic 3: Service Operations & Governance | 30% | - Service Monitoring & Reporting - Incident, Problem & Change Management - Escalation & Stakeholder Communication |
| Topic 4: Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
Nokia SDM Certification - NI Sample Questions:
1. Which effort is contributing to reduce the project asset levels and hence improve project cash flow performance of an NI project?
A) Making sure all "task completed" milestones are updated in IPM without delay.
B) Combining different customer acceptances in order to bundle customer invoices.
C) Ensuring that local project warehouse never runs out of inventory.
D) Ensuring that the equipment is delivered to the site at least 2 days before the site will be ready for installation.
2. When can the project management plan be modified?
A) Up to the start of project execution, from then on the project management plan must be frozen as a baseline for future reference.
B) In case the scope of work has changed.
C) When the PM receives the handover from Sales do Delivery.
D) Over time during the project as it has at any time to reflect the latest status of the agreed practices, processes and responsibilities.
3. When is the right moment to freeze the project scope considering the case life cycle ?
A) At project closure.
B) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
C) During project execution.
D) Before Gate 4.
4. What is NOT a primary characteristic of a risk?
A) Risk event.
B) Risk effect.
C) Mitigation plan.
D) Cause of risk.
5. Which of the following statements about the project communication process is true ?
A) The project Communication Plan describes the information and communication needs of the project stakeholders.
B) The project Communication Plan documents all meetings and the relevant information exchanged from/to the customer (purpose, frequency, participants, chairman, the MoM writer and its distribution list and format).
C) The project Communication Plan documents all reporting (towards internal and external stakeholders), indicating the purpose, the frequency, the data source and its distribution (list and format).
D) The project Communication Plan defines the project and site libraries (folder structures and its contents).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |




