[2022] Practice with these 1Z0-1038-21 dumps Certification Sample Questions
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NEW QUESTION 45
Which five practices deliver maximum reporting performance?
- A. Filtering on standard fields that are indexed
- B. Configuring many-to-many joins
- C. Providing values for runtime filters
- D. Providing default values for runtime filters
- E. Using index custom fields as filters
- F. Using the complex expression operator instead of the like operator
- G. Using outer joins rather than inner joins when possible
- H. Using fixed filters whenever possible
- I. Filtering on expressions and not on simple columns
- J. Using the like operator instead of the complex expression operator
- K. Filtering on simple columns and not on expressions
Answer: A,C,G,H,K
NEW QUESTION 46
You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
- A. Intent guide
- B. Custom process model
- C. Guided assistance
- D. Agent scripts
- E. Business rules
Answer: B,E
NEW QUESTION 47
Which three actions can a guide branch out to?
- A. Calling an add-in
- B. Creating anincident
- C. Firing a named event
- D. Calling a URL
- E. Inserting another guide
Answer: C,D,E
NEW QUESTION 48
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
- B. The profile to which the agent is assigned does not have the incident workspace assigned.
- C. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- D. The profile to which the agent is assigned does not have a navigation set assigned.
- E. The profile to which the agent is assigned does not have the Interface Access checkbox selected.
Answer: E
NEW QUESTION 49
When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Load
- B. Return
- C. Set Fields
- D. Workspace
- E. Entry Point
- F. Decision
Answer: D,E,F
NEW QUESTION 50
How many rows can be returned by a tabular query?
- A. 0
- B. Unlimited
- C. 1
- D. 2
- E. 3
Answer: D
NEW QUESTION 51
Which two are non-CRUD operations?
- A. UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
- B. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- C. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- D. ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
- E. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- F. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
Answer: E,F
NEW QUESTION 52
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. The agents are not able to get to the pages where they can end the script.
- B. No return events are listed in the incident workflow forthe script to use.
- C. No exit or finished event is being triggered on the script pages.
- D. The script beginning and ending buttons are not enabled for the script pages.
Answer: B,C
NEW QUESTION 53
Which four view modes are available in the Report Editor?
- A. Data Set View
- B. Database View
- C. Report View
- D. Design View
- E. Layout View
- F. Graphical View
Answer: A,C,D,E
NEW QUESTION 54
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
- A. f1, f2, f5, f3, f4
- B. f1, f2, f4, f3, f5
- C. f5, f2, f3, f4, f1
- D. f2, f5, f1, f3, f4
- E. f2, f5, f3, f1, f4
Answer: E
NEW QUESTION 55
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- B. Submit an incident to customer care.
- C. Look for the message in the receipt email body.
- D. Run a message base report and search for the text string you want to change.
Answer: A,C
NEW QUESTION 56
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is also known as the Object Event Handler.
- B. It can be triggered by an event that occurs on community objects.
- C. It is always triggered from business rules.
- D. It can be triggered by an event that occurs even on a custom object.
- E. It is triggered by an event that occurs on the standard objects that are used by queues.
- F. It is triggered by an event that occurs on standard objects only.
- G. It is a PHP script that executes only synchronously.
Answer: A,B,D
NEW QUESTION 57
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?
- A. Create a transactional survey.
- B. Create a report of contacts whose contact home
- C. Create a broadcast survey.
- D. Add the segment in step (d) to the Audience tab in the Included section.
- E. Create a segment of contacts whose contact home country is USA.
- F. Add the report in step (c) to the Audience tab in the Included section.
Answer: A,C,E
NEW QUESTION 58
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Enter zero as the initial value for both fields.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Use the default values.
Answer: B
NEW QUESTION 59
Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
- A. Polling survey
- B. Website link survey
- C. Transactional survey in rules
- D. Broadcast survey
Answer: B
NEW QUESTION 60
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
Answer: C
NEW QUESTION 61
Which three options are not supported in a Browser User Interface workspace?
- A. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- B. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- C. Any site which does not want to be embedded insidean iframe will not be rendered.
- D. Any site trying to navigate to a top-level page will not be rendered.
- E. Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
Answer: A,B,C
Explanation:
Explanation
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm
NEW QUESTION 62
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?
- A. View the add-in's log files and rectify the issue.
- B. Use Safe mode when logging in to the application.
- C. Log out of the interface and log in again.
- D. Exit the administration interface without completing the normal logout process.
Answer: A,B
NEW QUESTION 63
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