EXIN IT Service Management Foundation based on ISO/IEC 20000 : ITSM20F.EN

  • Exam Code: ITSM20F.EN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000
  • Updated: Aug 04, 2026     Q & A: 135 Questions and Answers

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EXIN ITSM20F.EN Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the key principles of producing and implementing a service management system
  • describe the objectives and service requirements
Topic 2
  • Describe the service management objectives
  • Explainthe activities and practical application of each process
Topic 3
  • Explain the activities and practical application of each process
  • Explain how the organization and interested parties impact the SMS
Topic 4
  • Describe the principles of continual improvement
  • Explain the activities and practical application for each process
Topic 5
  • Describe the importance of understanding organizational risks and opportunies
  • Describe the continual improvement activities for the SMS and services
Topic 6
  • Describe importance of documentation and basic requirements for documentation
  • Explainthe activities and practical applicationof each process
Topic 7
  • Explainthe activities and practical application of each process
  • Explain the difference between an IT service and non-IT services
Topic 8
  • Identify the purpose and benefits of ISO
  • IEC 20000
  • Resolution and Fulfilment Processes

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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