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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) IT operations management
B) Incident management
C) Capacity management
D) Service level management

2. What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To design and build processes that will meet business needs
B) To decide how IT will engage with suppliers during the service lifecycle
C) To proactively prevent all outages to IT services
D) To deliver and manage IT services at agreed levels to business users and customers

3. Which Functions are included in IT operations management?

A) Facilities management and release management
B) Network management and application management
C) IT operations control and facilities management
D) Technical management and change management

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

5. Which of the following is NOT a source of best practice?

A) Standards
B) Academic research
C) Technology
D) Internal experience

Solutions: