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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What arethe standard status types for answers?

A) Private, Public
B) Published, Proposed
C) Public, Proposed
D) Private, Published, Proposed, Review

2. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
B) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Include battery and damage as keywords under Answers Stop Words.

3. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with Predefined List variable
B) Standard report with User Defined List variable
C) Standard report with Replacement Value variable
D) Custom report with AdHoc Value variable

4. What is the purpose of an SLA in Knowledge base?

A) to give permission to users to add questions in a forum based on the service level
B) to rank customers based on the number of answers posted in a forum based on the service level
C) to provide access to theanswers based on the customer service level agreement matching the answers' access level
D) to group and refine related answers based on the product and the service level

5. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) the alias.txt file
B) the thesaurus.txt file
C) the wordlist files
D) both the Answers Keywords and Stopwords

Solutions: