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Salesforce Certified Slack Administrator Sample Questions:

1. What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?

A) The member would be automatically added to the new workspace unless it is a hidden workspace.
B) There will be no changes to the member's workspace list.
C) The member would be automatically added to the new workspace and would be unable to leave.
D) The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.

2. You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)

A) Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
B) All organizations will retain full access to the channel's history and can continue to use it as normal.
C) Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
D) The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.

3. You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A) Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
B) Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
C) Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
D) Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

4. You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A) Create new account channels and share them with the respective customers using Slack Connect.
B) Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
C) Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.
D) Create a new free Slack workspace and invite the sales and customer care teams as full members.

5. Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?

A) Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
B) Enable DLP and quarantine all messages and files that need to be archived.
C) Turn on Corporate exports to retrieve private data and store it elsewhere.
D) Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".

Solutions: