Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 70-404

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 19, 2026     Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Configuring Incident, Problem, and Change Management20%- Create templates, queues, and views
- Configure service level agreements (SLAs)
- Configure change management policies and approvals
- Define incident and problem management workflows
Installing System Center Service Manager 201020%- Install Self-Service Portal and web components
- Install management server and data warehouse server
- Post-installation configuration and validation
- Verify system requirements and prerequisites
Customizing and Maintaining Service Manager15%- Deploy and manage management packs
- Monitor performance and troubleshoot issues
- Customize forms, views, and console appearance
- Backup, restore, and disaster recovery
Configuring Service Manager Infrastructure25%- Configure connectors to Active Directory, SCOM, SCCM
- Configure notification channels and subscriptions
- Configure database settings and data retention
- Configure management groups and security roles
Managing Configuration Management Database (CMDB)20%- Configure CMDB synchronization and maintenance
- Populate and reconcile configuration items
- Implement change and configuration management processes
- Create and configure classes, relationships, and CI types

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