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Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam
Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Restricting and Extending Object, Record, and Field Access
- Data Relationships
- Territory Management
- Determining Appropriate Sharing Solutions
2. Automation, Change Management, and Auditing
- Auditing and Monitoring
- Deployment Tools
- Change Management Options
- Sandboxes
3. Analytics and Data Management
- Creating Reports
- Data Quality Features and Policies
- Dashboards
- Report Types
4. Sales, Service, and Content Applications
- Entitlements
- Content Management
- Products, Price Books, Schedules, and Quotes
- Forecasting
- Salesforce Knowledge
- Service Cloud Console Toolkit
5. Customization: Fields
- Create selection fields: picklists and lookups
- Create formula fields
- Work with record types and business processes
- Create new custom fields
- Maintain data quality
- Work with page layouts
- Administer standard fields
6. Managing Data
- Keep records up to date with Data.com and social accounts and contacts
- Mass delete records
- Back up data with a weekly export
- Update existing records with the data loader
- Import new records using import wizards
- Mass transfer records between users
7. Reports and Dashboards
- Print, export, and email reports
- Build dashboards
- Filter reports
- Run and modify reports
- Create new reports with the report builder
- Summarize report data with formulas and visual summaries
8.Automation
- Set up workflow rules and Process Builder
- Automate leads and cases
- Manage email administration
9. Managing the Support Process
- Understand the Salesforce Console
- Automate the support process
- Enable collaboration in the Service Cloud
- Analyze support data with reports and dashboards
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Salesforce CRT-211 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Access | - Permission Sets and Field-Level Security - Role Hierarchy and Profiles - Organization-Wide Defaults and Sharing |
| Process Automation | - Approval Processes - Workflow Rules and Process Builder Concepts - Flow Automation |
| Sales and Service Applications | - Sales Cloud Configuration - Service Cloud Features - Automation in Sales and Service Processes |
| Analytics and Reporting | - Advanced Reporting Features - Reports and Dashboards - Data Visualization and Sharing |
| Data Management | - Data Quality and Duplicate Management - Data Governance and Archiving - Data Import and Export Tools |




